Shipping policy

At Virosa Ventures Limited, we are committed to providing efficient and reliable shipping services for your orders. Please read our Shipping Policy to understand the details of our shipping process and delivery timelines.

  1. Order Processing and Confirmation
  • All orders received by 10am (local time) on a business day will be processed for shipping on the same day, provided the items are in stock.
  • Before processing your order, we will verify the availability of the items. In case of any stock issues or delays, we will promptly notify you via the contact information provided during the ordering process.
  1. Shipping Carriers
  • We primarily use two trusted shipping carriers, DPD and Palletways, for our deliveries.
  • The choice of carrier will depend on various factors such as the size, weight, and destination of the package.
  • We aim to select the most appropriate carrier to ensure timely and secure delivery of your order.
  1. Delivery Timeframes
  • The estimated delivery timeframes may vary depending on the shipping destination and the carrier's service standards.
  • Generally, our standard delivery times within the United Kingdom range from 1 to 5 business days.
  • For international orders, please note that delivery times may be longer due to customs clearance and other factors.
  1. Tracking Information
  • Once your order is dispatched, we will provide you with the relevant tracking information.
  • You can use this information to track the status of your shipment on the carrier's website or through the provided tracking link.
  • Please allow some time for the tracking information to be updated after receiving it.
  1. Shipping Charges
  • Shipping charges will be calculated based on factors such as the weight, size, and destination of your order.
  • The shipping charges will be displayed during the checkout process, allowing you to review the costs before finalizing your purchase.
  • Please note that additional customs duties, taxes, or fees may apply for international shipments. These charges are the responsibility of the recipient and are not included in the shipping costs.
  1. Shipping Restrictions
  • We currently offer shipping within the United Kingdom and internationally to select countries. However, there may be certain restrictions on shipping specific products or materials to certain regions due to legal or logistical reasons.
  • If you have any concerns regarding the shipping eligibility of a particular product or destination, please contact our customer support team for clarification before placing your order.
  1. Order Updates and Support
  • Throughout the shipping process, we are available to provide assistance and answer any questions you may have.
  • If you need any updates regarding the status of your order or require further support, please reach out to our customer support team. They will be glad to assist you.

Please note that this Shipping Policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.

Last updated: 2023

For further assistance, please contact us at: Virosa Ventures Limited. Heasleigh House, 79a South Road, Southall, Middlesex, United Kingdom, UB1 1SQ